INFORMATION

Bookings will only be marked as confirmed upon receipt of signed conditions of stay and 50 % accommodation deposit.

The only forms of payment acceptable are cash or credit cards – NO CHEQUES WILL BE ACCEPTED

Your reservation will only be confirmed upon receipt of your deposit slip and signed conditions of stay. Receipt of your deposit slip and signed conditions of stay further serves as confirmation that you and the other member(s) of your party have taken cognisance of the following :

Upon arrival at the resort a cash deposit in the amount of R 300-00, being a refundable breakage deposit, must be paid. The client will verify the correctness of the chalet inventory against the contents of the chalet and report any discrepancy / untidiness to the office / security, at least within an hour from arrival. If no such report is received within the time frame, it is accepted that the client is in agreement with the inventory and condition of the chalet. R100 refundable key deposit is payable by Caravans.

The resort offers daily mini services at R 80.00 per day, except for the day of departure, however upon departure the client will leave the chalet in an acceptable manner. Management will only refund the full R300-00 deposit should the unit be acceptable and the inventory as found upon arrival. Should any discrepancy exist, the R300-00 will be debited with any cost incurred in order to rectify the discrepancy. Breakage deposits, or part thereof will be refunded within ten (10) working days after departure.

Should the client or any of the client`s co-occupants cause any disturbance or loud music resulting in resort personnel having to attend to any such disturbance, the full deposit of R300-00 will be forfeited in order to cover any call out costs. An amount of R100-00 per hour is levied for every hour the chalet is occupied after the set departure time of 10:00.

Please confirm Sunday departure time with reservations.

Kindly deposit the due amount in the Port Edward Holiday Resort current account held with
ABSA BANK MARGATE
Acc Name : Port Edward Holiday Resort
Branch Code 528-628,
Account Number 3290-143-518, by due date as per summary.

Fax or e-mail your deposit slip and signed conditions of stay, bearing your reservation number clearly, to the Resort before the deposit due date vide your reservation summary.

Please confirm with reception for the correct amount due, as over payments under R100.00 will not be refunded but forfeited.

Please note that if your deposit slip and signed conditions of stay is not received as indicated above, the reservation will be cancelled without notice.

The balance of payments must reach the Resort no less than 10 days prior to your arrival date.

Your deposit slip, bearing your reservation number clearly, must reach the Resort no less than 9 days prior to your arrival date. In the event of a reservation made 10 days or less before arrival date, the total amount is due and payable on the day of reservation, alternatively the first banking day thereafter.

The deposit slip, bearing your reservation number clearly, must be faxed or e-mailed to the Resort within 24
hours.

Under no circumstances will keys be issued unless full payment has been received

Contributors must occupy the reserved unit in order to qualify for the relevant tariff which tariff is not transferable.

Cancellations are only valid if received by fax or e-mail (Minimum cancellation fee R 50.00 per unit)

Refunds may be considered as follows:
30 days plus prior to arrival date 80% refund
20 to 29 days prior to arrival date 50% refund
10 to 19 days prior to arrival date 20% refund
Less than 9 days prior to arrival date NO refund

Check-In Time daily 14h00 ( No Arrivals will be allowed before 14:00 – No exceptions )
Check-Out Time Mondays to Saturdays 10h00
Check-Out Time Sundays 10h00 (with written permission from reservation office 12h00)

The number of guests is limited to the number of beds in the reserved unit.
A guest is defined as any adult or child regardless of age, and including babies.
Security staff will only allow the correct number of guests into the Resort.
All units are self-catering
Towels are supplied in all units. These towels may not be used at the swimming pool or beach.
Towels and linen will NOT be changed every day, but changed after 3 full days of stay
VERY IMPORTANT : L block units strictly DO NOT allow children under the age of 12 years old, and occupies only 2 persons per unit
Each unit contains an emergency light should the resort experience any power failures, please be

so kind as to ensure these lights are plugged in at all times and please refrain from removing them from
units.

Please assist us by leaving the televisions on at all times or setting TV’s on “standby” mode, as the Coast

weather plays a detrimental role in the deterioration of these television units

Ensure no foreign objects are flushed down the toilets
Late departures on any day will not be permitted unless written permission is attained from reception

In the event of the authorities changing the holiday calendar, the onus rests upon the guest to contact reservations for any changes to his/her reservation.

December bookings for the following year open on 1 December of the current year. No exceptions
Bookings work on a “first come, first serve” basis, no units or stands will be pre-booked or “kept” for repeat guests
Please take special note of the “Festive Season Beach Front Warning” letters issued to you the client, should you have not received it please inquire with the reception staff
Upon the creation of your December Booking, you will be issued with a Deposit Payment Plan, please be sure to read and understand the conditions on this information sheet.
By no later than 1 November of each year, all December and January reservations must be paid in full
No more than 2 unit/stands may be booked by a 1 person
A deposit schedule will be issued once booking has been provisionally booked, should the deposit terms & conditions not be met, the booking will be cancelled without notification.
No discounts will be offered during peak season
Ablutions are cleaned 4 times a day, times will be made available during your stay.

No tents or similar structures are allowed except in the caravan park
LOUD MUSIC OR DISTURBANCE OF ANY KIND IS NOT PERMITTED

WITH THE EXCEPTION OF GUIDE DOGS, NO PETS ARE ALLOWED
Driving of off-road vehicles in the Resort is not allowed
Right of admission is reserved
Use of facilities is restricted to paying guests only
A speed restriction of 20km per hour applies to the resort. Should this be ignored, your breakage deposit will be forfeited and the vehicle will be required to park outside of the resort premises at the vehicle owner’s own risk.
Be aware of speed bumps and kids
Tariffs subject to change without notice
No glass or glass bottles are allowed in the pool area, should you be found with any glass or glass bottles you will forfeit your R 300.00 breakage deposit
Please be so kind as to inform reception, security or maintenance ( maintenance – on the number provided on your key-tag), should you experience any difficulties or problems in your units, this allows us to attend to your needs efficiently

DAILY UNIT MINI – SERVICES – CHARGED AT R 80.00 PER SERVICE PER DAY
Please note that the service is a MINI Service which only consist of the following :
Daily service Confirmation ( Please tick ) YES – NO
This service is for 1 hour only, services are not reserved for the entire day as each staff member has a schedule to adhere to, please be so kind as to allow our housekeeping staff to efficiently service your unit without any delays

Washing of dishes
Sweeping and Mopping of floors
Making the beds
Cleaning the bathroom – shower/bath and toilet
Emptying of dustbin and replacing of bin liner
Supplying 1 toilet roll per day and refilling of dishwashing liquid
Changing of Bath mats

No private laundry will be done
The mini service does not include the refilling of starter beverages
Towels and Linen will only be changed after 3 days of stay ( on day 4 )

By signing this agreement and Checking-In registration form, the client agrees that the Housekeeping Services may enter the unit and execute their requested services.

By affecting this unit service, the Housekeeping services, together with Port Edward Holiday Resort do not take any responsibility for any items lost or damaged during the services of the relevant unit. The onus lies with the guest to ensure all valuables and breakables are stowed away
Should the client wish NOT to receive a service, please ensure that the Yes/No option is ticked when signing the conditions of stay and the Guest Registration form on arrival.
Should the client after arrival decide to have a service, please note that the service will only be available the following day due to strict schedules and rotations by the housekeeping staff, and after extra charges has been settled with reception for your requested service.
Housekeeping has a strict cleaning timeframe of between 09:00 and 12:00. Kindly allow staff to enter on their time scheduled to your chalet, should you wish for them to NOT enter on the scheduled time, you will forfeit your service for the day – the staff will NOT be able to return to your unit later for the service.

Fireworks are forbidden in the Resort. Guests discharging fireworks stand to be a charged under the bylaws of the Hibiscus Coast Municipality and could be fined up to R 2,000.00 or any other sentence that may be imposed by a court of law.